Payment Information

Last Updated: November 2, 2026

At a glance: Prices are shown in U.S. dollars. The total, including any applicable tax and shipping charge, is displayed before you submit an order. Available payment methods are shown at checkout for each order.

Checkout availability

Payment methods vary by order and are available only when displayed at checkout. If no payment method appears, an order cannot be completed; please contact us for help. Shopify and payment processors provide technical payment services; xonwex remains the seller responsible for order fulfillment and refunds.

Authorization, errors, and security

A payment attempt may involve authorization or a temporary hold before a charge is finalized. If checkout fails or you see what appears to be a duplicate charge, contact us with the order number and transaction details, without sending sensitive card data. Security checks may delay or decline a payment. We never ask by email for a full card number, CVV, account password, or one-time code, and we do not require personal transfers or cryptocurrency payments outside checkout.

Refunds and recurring charges

These desk accessories are sold as one-time purchases; no subscription or automatic renewal is offered unless a product page explicitly says otherwise. Approved refunds return to the original payment method. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Related information: Shipping · Returns · Privacy · Contact.

Questions? Reach xonwex at support@xonwex.com or +1 (907) 342-3211.