Refund Policy

Last Updated: November 2, 2026

At a glance: Contact us within 30 calendar days after delivery to request an eligible return. We provide a prepaid label for approved returns, charge no restocking fee, and do not offer exchanges. We initiate approved refunds to the original payment method after receipt and inspection.

When an item can be returned

For a change of mind, the item must be unused, undamaged, and returned with its included accessories. Please report damage, defects, a wrong item, missing pieces, or a product that materially differs from its description; we will review those cases and provide a suitable remedy under applicable law. Your statutory consumer rights remain available.

How to start

Email support@xonwex.com with your order number, the item, the reason for the request, and photos when they help explain damage or an incorrect shipment. Wait for our instructions and prepaid label. Do not mail an item to our Anchorage correspondence address; we will provide the correct return destination. We cover shipping for an eligible approved return and do not deduct a restocking fee.

Refund timing and cancellations

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

A cancellation before shipment follows a separate process: contact us quickly; if cancellation is possible, we will initiate a refund promptly without waiting for a returned item. Once an order ships, follow the return process. We do not offer direct exchanges; place a new order if you want a different item.

Related information: Shipping · Returns · Privacy · Contact.

Questions? Reach xonwex at support@xonwex.com or +1 (907) 342-3211.